Selecting An Investigative Service
An investigative service can empower the private sector with information for good decision making. It is critical to choose the right service for the assignment. The following suggestions are offered:
Insurance
"Licensed and Bonded" should be considered a basic credential. However, it often means little more than paying fees to a government agency or an insurance company. It is equally important to ask if the investigative service carries professional liability insurance to protect the service as well as you. Insist on a minimum coverage of two million dollars.
Methods
Discuss what investigative procedures will be employed, how much time it will take, and discuss all costs involved. Does the investigative service know enough civil and criminal law to make wise field decisions? Does the service possess the technology to deliver what you need? What investigator will actually be conducting the work you require? How will that person be supervised? Insist upon timeliness and set deadlines. Also discuss and agree upon realistic financial parameters ahead of time.
Reputation and Professionalism
Check with local law firms, businesses and/or insurance claims offices for their recommendations of the best local services. Has the investigative service retained employees and supported them with regular training? Inquire as to what organization(s) the investigative service belongs. Look for at least one statewide and international membership. If you don't know the requirements for membership, find out. Some investigators have initials after their name, such as CLI, CFE and others. Again, if you do not know what they represent, find out before you are impressed. A national network of support through respected professional organizations is often necessary to complete assignments that cross state and national boundaries.
Effective Communication
Once you hire a service, maintain regular and detailed communications. You can ensure that the work is being performed in keeping with your instructions and thus ensure a high-quality work product. Effective communications between you and the investigator are critical!